Dream Vacuum is committed to providing fast shipping, reliable customer support, and a smooth shopping experience for customers purchasing central vacuum systems, electric vacuum hoses, garage vacuum kits, replacement parts, HEPA filters, and central vacuum accessories.
Shipping Information
Orders are typically processed and shipped within 1–3 business days unless an item is temporarily backordered or unavailable. Once your order ships, a tracking number will be emailed to the address provided during checkout.
Dream Vacuum ships products from Connecticut using trusted shipping carriers to help ensure safe and reliable delivery.
Returns, Refunds & Exchanges
We want customers to feel confident shopping with Dream Vacuum. If you need to return an item, products must be returned in their original unused condition unless there is a manufacturer defect.
Returns must be requested within 14 days of the original purchase date. Customers are responsible for return shipping costs unless otherwise stated.
How To Request A Return
- Contact Dream Vacuum by email to request a Return Merchandise Authorization (RMA) number.
- Include the provided RMA information with your returned package.
- Ship the approved return package to the address provided by Dream Vacuum customer support.
Return Eligibility & Exceptions
Certain products cannot be returned once opened or used. Non-returnable items may include central vacuum systems, vacuum bags, filters, and other hygiene-related products.
Merchandise that has been used, altered, damaged, or installed may not qualify for a refund or exchange.
Restocking Fee
Approved returns may be subject to a restocking fee. Original shipping charges are non-refundable.
Exchanges
Customers needing product exchanges, compatibility assistance, or replacement recommendations should contact Dream Vacuum directly for support.
Contact Dream Vacuum
For questions regarding shipping, returns, exchanges, product compatibility, or central vacuum support, contact Dream Vacuum customer service.
Phone: (860) 324-3131
Email: Dreamvacuums@gmail.com